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G&R » Support » Known Errors  

Known Errors

These are the known errors in our products, logged as reported with versions and platforms affected as well as corrections and work-arounds.

This list is largely historical, since it records all problems that have been reported throughout G&R history. Only the most recently reported problems still exist, unless you are using a very old copy of the product, in which case you should update the product to the most recent version.

E1063: Glink, uninstall could fail with "Please terminate Glink"

Product: Glink setup/uninstall
Platform: All Win32
Status: Fixed for 7.2.5, 8.0.2
Last updated: 2005-06-13 11:51:33

The Glink uninstallation program (gluninst.exe) could fail with the
following error message:

   "Please terminate Glink before continuing"

This could only occur if the gl.exe file attribute is READ-ONLY. A
similar problem could occur if glinkapi.exe or gllservice.exe (Glink
Enterprise Edition only) is marked READ-ONLY. The same situation could
occur if you ran setup.exe and installed over a previously installed
Glink with READ-ONLY attributes set as described above.

This problem has only been seen to occur when installing an extracted
Glink setup.exe from a CD, it will not occur when running the 'Self-
installing' Glink installaiton packages e.g. glinkpro801.exe

Work-around is to remove the READ-ONLY file attributes from the Glink
files mentioned above.
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