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G&R » Support » Known Errors  

Known Errors

These are the known errors in our products, logged as reported with versions and platforms affected as well as corrections and work-arounds.

This list is largely historical, since it records all problems that have been reported throughout G&R history. Only the most recently reported problems still exist, unless you are using a very old copy of the product, in which case you should update the product to the most recent version.

E0173: Powerpoint crashes after using Gmails MAPI

Product: Gmail for Windows MAPI 4.4.0
Platform: Windows 3.1, Wf
Status: Fixed in 4.4.1
Last updated: 1997-01-12 14:08:19

Problem description:

When using "File/Send" menu in powerpoint to send the active document,
Gmail "Create message" dialog is started. Subject an recepients is filled
in, and the Send-button is pressed. At this point a GPF (general protection
fault) occurs in module POWERPNT.DLL at 0001:3C89

Sending mail from Word or Excel works OK most of the time, but it's
reported that the error also have been seen with these programs when
exiting Excel. GPF at 00F3:39A1 using MS-Office version 4.3


These GPF's occur due to an incompatibility between the Ctl3dv2.dll used by
MAPI.DLL and these products.

Work around:

Update the ctl3dv2.dll to 2.31 (from Win95) or above.


The fix in MAPI.DLL 4.4.1 check the ctl3dv2 version and does not load 3d
effects when used with Excel or PowerPoint. It's therefore preferable to
upgrade the ctl3dv2.dll.
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