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G&R » Support » Known Errors  

Known Errors

These are the known errors in our products, logged as reported with versions and platforms affected as well as corrections and work-arounds.

This list is largely historical, since it records all problems that have been reported throughout G&R history. Only the most recently reported problems still exist, unless you are using a very old copy of the product, in which case you should update the product to the most recent version.

E0353: GmailerW on NT doesn't exit if error occurs

Product: GmailerW
Platform: WinNT
Status: fixed in 5.0.2, patch available
Last updated: 1997-10-23 20:08:40

If a fatal error occurs during startup or normal execution, and GmailerW
32-bit version is running as a service on NT, then it will hang until
either the process is killed or the services are stopped.

This problem is most seen when starting a second Gmailer with the same
Mode ID as a gmailer already running, or if the ACTIVE.SRV or
\_ACTIVE. files got locked due to a file system problem.


GmailerW will no longer hang when running as a service and an Application
Event is posted to the Event Log indicating the error.
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