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G&R » Support » Known Errors  

Known Errors

These are the known errors in our products, logged as reported with versions and platforms affected as well as corrections and work-arounds.

This list is largely historical, since it records all problems that have been reported throughout G&R history. Only the most recently reported problems still exist, unless you are using a very old copy of the product, in which case you should update the product to the most recent version.

E0478: Gservice doesn't start on first time installation

Product: Gservice for Gmail and HostLinks
Platform: All Windows NT
Status: Fixed for 5.2
Last updated: 1999-01-20 22:18:02

Gservice may not start and gives the following error message in the
EventViewer after doing an installing of Gmail or HostLinks on a new PC:

  The Gservice service failed to start due to the following error:
  The service did not start due to a logon failure.

This error occurs is the NT account name used for Gservice doesn't have
'Log on as a service' user rights policy.

Add these rights to that account manually via the NT User Manager, or by
using the Services control panel, select "Gservice", then click
Startup...", then "OK".
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